Privacy Policy

1. Introduction

Lunamagix Futuretech Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered education, healthcare, and assistive technology services.

This policy applies to all users of our website (lunamagix.app), our products (LunaLearn, LunaViz, LunaWatch, LunaFit, LunaSense, LunaCare, LunaScan, LunaScribe, LunaGuide, LunaMove, LunaSound), and any related services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email, phone number)
• Institution or organization name and role
• Billing and payment information (processed securely via third-party providers)
• Professional credentials and qualifications
• Inquiry details and support communications
• Account registration information

2.2 Assessment and Product Data

When using our products and assessment tools, we may collect:

• Responses to questionnaires and assessments
• Usage data and interaction patterns within our products
• With explicit consent: camera-based pose estimation data (LunaFit), audio data (LunaScribe)
• Health-related information when using healthcare products (with HIPAA-compliant protections)

Important: All sensitive data is encrypted in transit and at rest, never sold to third parties, and deletable upon your request.

2.3 Automatically Collected Information

We automatically collect certain information when you visit our website, including:

• IP address (anonymized for analytics)
• Browser type and device information
• Pages visited and time spent
• Referring website and search terms

We use privacy-focused analytics that respect Do Not Track preferences.

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Deliver, maintain, and improve our AI-powered products
• Personalization: Customize your experience and provide relevant recommendations
• Communication: Respond to inquiries, send service updates, and (with consent) marketing communications
• Analytics: Understand usage patterns to improve our products
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Meet regulatory requirements and legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Cloud hosting (encrypted), payment processors, analytics providers
• Legal Requirements: When required by law, court order, or to protect rights and safety
• Business Transfers: In connection with merger, acquisition, or asset sale (with notice)
• With Consent: Third parties you explicitly authorize (e.g., connecting with specialists)

4.1 Third-Party Integrations

Our products may integrate with third-party services (EHR systems, school management platforms). Data shared with these services is governed by their respective privacy policies, and we ensure appropriate data processing agreements are in place.

5. Children's Privacy (COPPA Compliance)

We take special care with information related to children. Our products are designed for parents, educators, and healthcare professionals to use on behalf of children. We:

• Do not knowingly collect personal information directly from children under 13
• Require verifiable parental or guardian consent for any child-related data
• Apply enhanced security measures and access controls to all child-related data
• Comply with COPPA, FERPA, and applicable child protection regulations
• Provide parents the right to review, delete, or refuse further collection of their child's data

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 All Users

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data ("right to be forgotten")
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Revoke previously given consent

6.2 GDPR Rights (EU/EEA Users)

• Data portability (receive your data in a structured format)
• Right to object to processing
• Right to restrict processing
• Right to lodge a complaint with a supervisory authority

6.3 CCPA/CPRA Rights (California Residents)

• Right to know what personal information is collected and shared
• Right to delete personal information
• Right to opt-out of sale/sharing of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at ceo@lunamagix.app. We will respond within 30 days.

7. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: TLS 1.3 for data in transit, AES-256 for data at rest
• Access Controls: Role-based access, multi-factor authentication
• Infrastructure: Secure cloud hosting with regular security audits
• Monitoring: 24/7 security monitoring and incident response
• Compliance: Regular third-party security assessments

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Understand how visitors use our site (anonymized)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

• Account Data: Duration of account plus 30 days after deletion request
• Assessment Data: Deletable immediately upon request after report generation
• Transaction Records: 7 years (legal/tax requirements)
• Analytics Data: 26 months (anonymized)

10. International Data Transfers

Your data may be processed in India and other countries where our service providers operate. For international transfers, we ensure:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Appropriate safeguards and data processing agreements
• Compliance with applicable data protection laws

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy with a new "Last Updated" date
• Email notification for significant changes (for registered users)
• In-app notification where applicable

12. Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or have concerns about our data practices, please contact us:

We aim to respond to all privacy-related inquiries within 5 business days.